Dreamhost Sucks?

很有意思,今天有人在我的那篇跟Dreamhost打了一仗赢了的文章后面留言说欢迎去看一下一个叫Dreamhost-sucks的站点。

这是一个抨击Dreamhost的站点,发表了很多客户对于Dreamhost的不满。总体来说包括以下几点。

1。Dreamhost在Better Business Bureau上被评为只有F级别的服务,通常这表示这个公司十分不值得信任。
2。Dreamhost承诺提供24小时的邮件服务,但是却往往不能做到,特别是周末,比如周五发出的求助邮件通常到下周一才能得到答复,也就是Dreamhost的技术支持在周末不上班。
3。在Dreamhost的网站上没有任何技术支持的电话号码,实际上Dreamhost也根本不提供电话支持。
4。经常发生服务器Down机的现象
5。CPU用量限制对于客户完全不透明
6。没有任何警告或者预兆的情况下,Dreamhost就会停掉你的用户
7。因为CPU用量限制,所以用户几乎不可能在Dreamhost的主机上搭建Blog或者Forum,特别是Wordpress和PhpBB
8。Dreamhost只会提醒你的站点已经超过了你的CPU用量限制,而没有任何其它更有用的提示来指导你减少CPU用量
9。所有的提醒都只会在97天保证期之后才提出,即使你的站点CPU使用量确实很高
10。Dreamhost以极低的价格提供给客户超大的带宽和磁盘容量,这件事情好的有些蹊跷,几乎不能认为它是真实的(too good to be true)

我自己的感受是:
1。我不太了解BBB这个站点的权威性,也不太了解F级别到底怎样
2。不记得自己有没有在周末发过求助邮件,印象里面倒是基本上所有邮件24小时都有回复的
3。这个确实是问题,好在本身我就不会打电话去要求技术支持的
4。确实有Down机现象,但是基本上好像都不影响Website的正常运行
5。目前还没有收到CPU警告,但是Fenng是碰到的,这也是为什么我把原来搭建在Fenng的主机上的blog转移到自己的主机上
6。Fenng更清楚这事儿,我自己没有碰到过
7。也许是我的blog并没有太多读者,所以虽然使用Wordpress搭建的,目前看来倒没什么问题
8。Fenng更清楚这事儿,我自己没有碰到过
9。97天好像还没过,不知道再过几天怎么样
10。这点最有意思,Dreamhost确实便宜的让人比较诧异,但是Google呢,岂不是让人更诧异

最后总结:
老外是真有意思,什么事情都会有人去做,太有活力了,与其自己发牢骚,与其在哪儿空想,不如作出实际的东西,国人欠缺太多的往往就是这点。

Update
今天一搜,居然说Dreamhost Sucks的还不仅仅是老外呢,看这篇 DreamHost Sucks! 我的惡夢!

6 thoughts on “Dreamhost Sucks?

  1. Fenng says:

    我只觉得DH是我能用最少的钱最方便的做一个Blogger,这个就足够了. Dreamhost的技术是不错的,Geek 的乐园,但是小本经营,不可能电话支持这些高开销的东西也做得那么好

    至于CPU限制,在DH技术环境中,只有CPU是共用的东西(磁盘IO可能也有, 但是在Web环境中,这个不是很明显) 有的用户的PHP程序就是CPU hog,影响了这个小生态圈子的运行,所以要控制

    dreamhost-sucks 估计是竞争对手搞的东西,我觉得老外也很恶心,如果他们自己能做出来更好的,不就OK了?

  2. kamus says:

    我觉得CPU可以限制,但是得有个数值吧,比如一个人能占多少,总不能你说我占多了那就是多了,对不?
    竞争对手搞出来的也有可能,不过能用心搞出这么一个东西,那就值得佩服一下,国内恶心的竞争方法也多,但是看上去一点儿都不专业,呵呵。

  3. Jerry says:

    CARE!! Dreamhost is stealling domain name!!!
    See my experience:
    ————————————————————
    On Tue, 19 Jun 2007, you wrote:

    > Hello, I am trying to transfer my domain name XXXX.com to another
    > register, it request the authorization code provided by
    Dreamhost.com, but I
    > can not find it in my account, please advise, thank you.
    >

    This account was closed for suspected fraud. We will not be able to
    release the domain registration.

    Karl

    – DreamHost Abuse/Security Team
    – Terms of Service: http://www.dreamhost.com/tos.html
    – Anti-Spam Policy: http://www.dreamhost.com/spam.html

    ———————————————————–
    On Tue, 19 Jun 2007, you wrote:

    > Hello, I know my account was closed for some reason, but I don’t knwo
    what is
    > the “suspected fraud” mean, anyway if you feel uncomfortable to
    provide me
    > service it’s fine, I just want my domain name back, I NEED MY DOMAIN
    NAME
    > BACK, why you hold my domain name??? It’s not reasonable, the domain
    name was
    > registered under my name and now you just steal it from me??? Further
    more I
    > did not find any infomation about “service termination” in you terms
    and
    > conditions stats that you will hold my domain name under such
    situation,
    > otherwise I even won’t register with you guys. I really need talk to
    someone
    > who can take care of this matter, and I can not find a phone number
    on your
    > website, please advise, thank you for all your help.
    >
    >

    “Suspected fraud” means we suspect your account was signed up using a
    stolen credit card.

    If you would like to contest this, please fax me US state photo ID,
    plus
    another form of ID, both displaying the name and address information
    you
    signed up with:

    Jerry XXX
    84372-2 XXX XXXXX
    Killeen, TX 76544, US

    Write “ATTN: KARL” at the top of the fax.

    The fax number is: 213-624-1143

    Karl

    – DreamHost Abuse/Security Team
    – Terms of Service: http://www.dreamhost.com/tos.html
    – Anti-Spam Policy: http://www.dreamhost.com/spam.html

    ————————————————————
    On Tue, 19 Jun 2007, you wrote:

    > Hello, thanks for your reply, I am not US residents, I am Chinese, I
    register
    > with my US address because I was studing in US when I hosting my
    website on
    > dreamhost, but the credit card has no problem, I can fax you the copy
    of both
    > sides of the credit card, the monthly statement and my Chinese ID
    card, does
    > this help? I need the last four digts of the card number to help me
    remember
    > which card I used to signed up, but I promise I never use a fraud
    card, and I
    > do need my domain name back, please help, thank you!!
    >
    >

    No. We will need to see your US ID in the name of “Jerry Smith” with
    the
    address you gave us when signing up. If this information is false, you
    committed fraud, which simply supports the reason your account was
    disabled in the first place.

    Karl

    – DreamHost Abuse/Security Team
    – Terms of Service: http://www.dreamhost.com/tos.html
    – Anti-Spam Policy: http://www.dreamhost.com/spam.html
    ———————————————————–
    Hello, but you said it’s about my credit card, right? So now I can prove that I am the card holder, then what’s the matter, what fraut is this? And what’s this related to getting my domain name back?? I use my english name register several domanain never have problem, I am not US resident, I dont have a US ID card, you never ask I have to use my name on the ID card to singe up, but all my Credit card info is correct, including holder’s name, and billing address, and I don’t think this will be the excuse that you steal my domain name from me, it’s not logical. I pay you guys to register the domain name but not pay you to check all my privacy, the credit card payment via google checkout has no problem, I did not do any fraut, you refund my money by yourself and now I lose my ownership of my domain name, what a hell is this?? Do you get an phone cal that I can talk to some supervisor please, I want resolve this problem as soon as possible, thank you.

    Then NEVER REPLIED……….I just feel my domainame will never come back, is it fair????

    HOW CAN YOU DO THIS???

  4. kamus says:

    to Jerry
    You are using your own card, not a fraud, so just try to keep fighting with them, asking them to reopen your account. Dreamhost has no telephone support, email them, again and again.
    Good luck.

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