I love dreamhost

为什么我喜欢Dreamhost,也许它不是最稳定的虚拟主机,也许也不是最便宜的虚拟主机服务,

但是如果能够认真看他们隔三差五发出来的工作报告邮件,所有的语气都表明那是一群极度热爱自己的工作的人,有这样的一群人在给你提供服务,怎么样都是值得信赖的吧.

为什么今天又发感慨,因为又收到他们的邮件.

Hi Lori!

Ack. Through a COMPLETE bumbling on our part, we’ve accidentally attempted to charge you for the ENTIRE year of 2008 (and probably 2009!) ALREADY (it was all due to a fat finger)!

We’re really really realllly embarassed about this, but you have nothing to worry about. Please ignore any confusing billing messages you may have received recently; we’ve already removed all those bum future charges on your account (#137024) and fixed everything up.

Thank you very very much for your patience with this.. we PROMISE this won’t happen again. There’s no need to reply to this message unless of course you have any other questions at all!

Sincerely,
The Foolish DreamHost Billing Team!

起因是前几天刚收到说要charge我300多美金的邮件,但是忙于其他的事儿,我还没来得及管那封邮件,这就立刻有邮件来道歉了.道歉是应该的,即使是国内的服务商也会立刻发信道歉的,这不是感概的原因.

如果是国内的道歉信,恐怕就是”亲爱的客户XXX,对不起,由于我们的失误给您造成的不便深感抱歉,欢迎您继续使用我们的服务”云云吧,再仔细看看DH的措辞,我粗体了上面几个词,这些词让我觉得,这是多么可爱的一个团队啊.

记得不止一次夸过Dreamhost了,其实稳定性什么的我不是那么在意,过得去就行,主要是能够舒心.

— 终于有心情写点儿什么别的东西,我不会忘记你,但是我会继续往前走.

Update@2008-3-19

原来这件事情是这样的来龙去脉 – Dreamhost大乌龙事件和众生相,有意思。

No money, No service

Dreamhost自动扣信用卡失败,所以导致账号处于suspend状态
今天下午手工交费成功,目前已经可以正常访问了。

从昨天开始除了我自己的Firefox之外,其他人无论用什么浏览器(包括Firefox)浏览我的站点都显示空白页面,今天晚上终于查到是Wordpress的Google Analytics插件的问题,禁用之后就一切正常了。

我可以理解用其他浏览器查看跟Firefox结果不同的情况,但是为什么我自己的Firefox查看一切正常,而别人的Firefox也显示空白页呢?

钱要花的心甘情愿

每隔3天会收到Dreamhost的提醒邮件。

This is just a notice that your DreamHost Account #137024
(“kamusis’s Account”) has a balance of $181.32 (including any charges not
due until 2007-02-28), with $181.32 due (since 2007-01-28).

You also have $181.32 past due (owed since 2006-12-28), and if
by 2007-02-28 you do not pay at least the $181.32 part, your
account will be automatically suspended until payment is received.

If you would like to CLOSE your account with DreamHost, just visit:

https://panel.dreamhost.com/?tree=billing.accounts

Log in if you need to, then click the “close this account” link. If you close
your account you won’t be charged $181.32 on 2007-02-28… please stay!

邮件意思是告诉你要付费了,但是如果你不想付费的话,那么可以点击这个链接,只要在那一天前关闭你的账号,就不会charge你一分钱的。这样的友情提示让我感觉不错,这份钱我得花,而且还花的心甘情愿。

不由对比一下国内的某些网络提供商,作的好的就是临近要付费的时候,给你来个电话提醒你该交钱了,你要是想不用他的服务了,行,自己上网找注销服务的页面去,十有八九在一个犄角旮旯里,隐蔽的特好,给你揪出来那叫一个不情愿,不是网络超时打不开页面,就是要提供这个复印件那个复印件,非整到你崩溃放弃不可。

这是作的好的,作的不好的呢,一个屁不放直接到时间扣你钱,搞到你被扣了好久才醒悟过来,心里痛骂哪个孙子干这事儿呢,脸上还得笑着请求他帮你把服务取消了。

都tm是人,差距咋就这么大呢。实诚点儿会死啊!

Dreamhost取消CPU限制

一个好消息,Dreamhost决定取消一直以来让人诟病的CPU使用限制,真是越发的梦幻了。没有申请的又想自己搭建一个服务器玩玩的各位还等什么?

用我的打折代码 – KAMUS 申请,可以获得不少的折扣。

No more CPU minute restrictions!

“Crazy overselling!” What’s that all about? Well, if you like to read,

http://blog.dreamhost.com/2006/05/18/the-truth-about-overselling/

will explain it all! And see that little “post-script” at the “bottom”?

Well, we’re sick and tired of people being sick and tired of getting disabled for “cpu minute” overages! ESPECIALLY when we don’t even have any real set “cpu minute” levels for plans, or a tab on our web panel where you can track your usage.

So “guess” what?! We’ve changed our “cpu minute” “policy” “for the better!” We no longer HAVE any limits on “cpu minutes”. Maybe it’s just semantics, and maybe it’s just “crazy overselling”, but as long as your site or scripts aren’t causing problems with the server, you are IN THE CLEAR!

Let’s say you’re not IN THE CLEAR though.. don’t worry! We’ll work with you! We’re adding a BUNCH of new servers to help “get” the average load per web server down, and we’ll work with high-load people to get their usage down or their butts onto a new server that can handle it. What a sweet web host.. let no one accuse US of “crazy overselling,” and we won’t accuse THEM.

Dreamhost Sucks?

很有意思,今天有人在我的那篇跟Dreamhost打了一仗赢了的文章后面留言说欢迎去看一下一个叫Dreamhost-sucks的站点。

这是一个抨击Dreamhost的站点,发表了很多客户对于Dreamhost的不满。总体来说包括以下几点。

1。Dreamhost在Better Business Bureau上被评为只有F级别的服务,通常这表示这个公司十分不值得信任。
2。Dreamhost承诺提供24小时的邮件服务,但是却往往不能做到,特别是周末,比如周五发出的求助邮件通常到下周一才能得到答复,也就是Dreamhost的技术支持在周末不上班。
3。在Dreamhost的网站上没有任何技术支持的电话号码,实际上Dreamhost也根本不提供电话支持。
4。经常发生服务器Down机的现象
5。CPU用量限制对于客户完全不透明
6。没有任何警告或者预兆的情况下,Dreamhost就会停掉你的用户
7。因为CPU用量限制,所以用户几乎不可能在Dreamhost的主机上搭建Blog或者Forum,特别是Wordpress和PhpBB
8。Dreamhost只会提醒你的站点已经超过了你的CPU用量限制,而没有任何其它更有用的提示来指导你减少CPU用量
9。所有的提醒都只会在97天保证期之后才提出,即使你的站点CPU使用量确实很高
10。Dreamhost以极低的价格提供给客户超大的带宽和磁盘容量,这件事情好的有些蹊跷,几乎不能认为它是真实的(too good to be true)

我自己的感受是:
1。我不太了解BBB这个站点的权威性,也不太了解F级别到底怎样
2。不记得自己有没有在周末发过求助邮件,印象里面倒是基本上所有邮件24小时都有回复的
3。这个确实是问题,好在本身我就不会打电话去要求技术支持的
4。确实有Down机现象,但是基本上好像都不影响Website的正常运行
5。目前还没有收到CPU警告,但是Fenng是碰到的,这也是为什么我把原来搭建在Fenng的主机上的blog转移到自己的主机上
6。Fenng更清楚这事儿,我自己没有碰到过
7。也许是我的blog并没有太多读者,所以虽然使用Wordpress搭建的,目前看来倒没什么问题
8。Fenng更清楚这事儿,我自己没有碰到过
9。97天好像还没过,不知道再过几天怎么样
10。这点最有意思,Dreamhost确实便宜的让人比较诧异,但是Google呢,岂不是让人更诧异

最后总结:
老外是真有意思,什么事情都会有人去做,太有活力了,与其自己发牢骚,与其在哪儿空想,不如作出实际的东西,国人欠缺太多的往往就是这点。

Update
今天一搜,居然说Dreamhost Sucks的还不仅仅是老外呢,看这篇 DreamHost Sucks! 我的惡夢!

跟Dreamhost打了一仗,赢了

大概是一周多前想自己在Dreamhost注册一个帐号,可以用来做自己的FTP服务器,甚或也可以提供下载,即便什么都不作,用来做一下某些Web程序的测试总是不错的。

选择了“Crazy Domain Insane”类型,用了Promo Code,所以一年的服务总共才22.4美元,折合人民币也不到200元。

这一年的服务里面包括:
1。一个免费的域名申请(我申请了wisky.org,威士忌的另类写法,很有休闲的味道,而且org表示非盈利,我很喜欢这种感觉)
2。20G的磁盘空间,每周还会增加160M
3。1TB的总流量,每周还会增加8G
4。600个邮箱,75个Shell/FTP用户
5。无限的Domain和Sub Domain
6。不少实用程序的一键安装,包括WordPress, phpBB, MediaWiki, Joomla, WebCalendar等等

目前看来Dreamhost是国内用户申请一个独立虚拟主机最划算的计划了,本来一切都很完美,但是我的这次申请却碰到了一些麻烦。

用VISA卡在网上付费以后,信箱里面也收到了招行的邮件提示,说$22.4已经冻结。这样正常的情况只需要Dreamhost来charge这笔钱,然后给我开通服务就可以了。

但是两天过去了,我的帐号仍然显示是pending approval状态,于是这场打仗开始了。

第一回合
发了一封邮件到Dreamhost的支持信箱询问为什么还未开通服务,第二天回信到了。

Unfortunately, your account was denied due to supsected fraud.

昏倒,居然说涉嫌欺诈?简直是五雷轰顶啊。再次登录Dreamhost管理界面发现帐号已经被disable掉了。

第二回合
我质问说咋的了这是,我付了money,你们丫说我欺骗?

What? what’s this meaning?
I have payed USD 22.40 for 1 year service, and you said it’s fraud?

Dreamhost回信,说你的钱已经被refund了(还好),如果你认为这次禁用帐号是个错误的话,请把什么什么页面打印出来填好然后传真给我们。

Your Visa has been fully refunded. If you believe this disablement has
been in error. Please verify your identity by faxing us back the
following form:
http://www.dreamhost.com/fax/

We’re sorry for any inconviences and appreciate your patience.

第三回合
我说我无法传真,问他是否可以做点儿什么别的让我完成这次付款。

1. I’m in China, I can’t do international fax
2. I found my Current Balance is -$119.40 , have no any DreamHost Rewards, it should be $22.40 for my 1 year payment due to I have $97 promo code.
3. Can you enable my account and I’ll do a new payment with promo code
4. Or you can delete this WebID (kamusis), and i’ll register your service from the very beginning.

Dreamhost回信,语气强硬,说没有传真确认无法重新激活帐户,并且也不会删除那个帐户以便于我重新再创建一个。

The balance is without the promo code because we cancelled all of that
when we shut the account off.

Without the fax authorization, we won’t be able to re-enable your
account. Your credit card will be refunded automatically (if it was
charged) and we will simply leave the account closed.

第4回合
我说我就想用promo code注册他们的一年服务,到底有没有什么别的方法?

OK, I will leave that WebID to you guys, but can you delete the record of “wisky.org” from your databse? When I try to register a new WebID and register this domain name freely, it said there is a record in your system already, but if I register this domain directly with $7.9, it will be OK.

All I wanna do is just use a promo code to register your 1 year service and got “wisky.org” domain name freely. Can you help me???

Dreamhost回信,很不幸,如果你想重新注册一个帐户的话,那么你就必须选择另外一个域名。

I am sorry but you will also have to select a different domain if you are
starting a new account.

我FT,还有这样的事情,出离愤怒了,但是实际上我无计可施,回信的同时,也在考虑是不是找美国的朋友帮忙发个确认传真。

第5回合
我骂人了,并且表示我不玩了。

Holly shit! It’s unbelievable! OK, i’ll quit.

Dreamhost回信,意思是重申一遍,只有新用户才能用promo code,意思估计是就算给你激活了,你已经不是新用户,也就不能享受折扣了。

To add to what has already been said; promotion codes are for new
customers only.

Let us know if you have further questions though.

最后一个回合
我开始据理力争,且抒发胸臆。

I know “promotion codes are for new customers only”. It’s exactly the reason why I want to register a new user and use “wisky.org” domain.

I payed for it already with my VISA as a new customer, but you guys said it’s a fraud (I don’t know why! yes, you refunded it, but so what?). Then you disabled my account, now my account isn’t a new customer anymore, then you said “you cannot use promo code”. OK, I want to register a new user and use ” wisky.org”, again you said “you can’t, you have to choose another domain name”. These are all the things I met in your site. Does this make sense? If you were me, what do you think?

My question is, since “wisky.org” is free, why can’t I use it?

1. My VISA is mine, it is *NOT* a fraud!
2. I *CANNOT* fax to you because I’m living in China, out of USA! Do you know the meaning of “CANNOT”? I have no way to do a international fax.
3. I’m a new customer with a promo code from my friend which is your old customer!
4. I want “wisky.org” domain since I love this name!
5. I can pay you anytime if you want! $22.4, *NOT* $119.4

Dreamhost回信,哈哈,说他们又看了下,觉得是搞错了,一切服务立时开通,要我做的就是去完成付款。

Actually, after reviewing your account, it looks like you’re ok. I’ll
re-enable your account, and your promo code.

心中暗爽的同时,故作矜持且有礼貌地给他们回信说,俺已经付款啦,谢谢你们的耐心哦。

至此,这场小仗算是打完了,以老夫最终达到目的告终。

好了,上面这个故事告诉我们。
1。不要怕洋鬼子,跟他们搞,有希望赢的
2。Dreamhost是个好同志,实诚,来回来去地跟我较劲,不过满认真的。

友情提供
我的Promo Code是KAMUS,想申请Dreamhost服务的可以用这个打折号,这样本来一年需要$119.4的服务可以减掉$92的折扣,只需要$27.4,这还包括一个免费的域名注册,几乎相当于白送服务了。