跟Dreamhost打了一仗,赢了

大概是一周多前想自己在Dreamhost注册一个帐号,可以用来做自己的FTP服务器,甚或也可以提供下载,即便什么都不作,用来做一下某些Web程序的测试总是不错的。

选择了“Crazy Domain Insane”类型,用了Promo Code,所以一年的服务总共才22.4美元,折合人民币也不到200元。

这一年的服务里面包括:
1。一个免费的域名申请(我申请了wisky.org,威士忌的另类写法,很有休闲的味道,而且org表示非盈利,我很喜欢这种感觉)
2。20G的磁盘空间,每周还会增加160M
3。1TB的总流量,每周还会增加8G
4。600个邮箱,75个Shell/FTP用户
5。无限的Domain和Sub Domain
6。不少实用程序的一键安装,包括WordPress, phpBB, MediaWiki, Joomla, WebCalendar等等

目前看来Dreamhost是国内用户申请一个独立虚拟主机最划算的计划了,本来一切都很完美,但是我的这次申请却碰到了一些麻烦。

用VISA卡在网上付费以后,信箱里面也收到了招行的邮件提示,说$22.4已经冻结。这样正常的情况只需要Dreamhost来charge这笔钱,然后给我开通服务就可以了。

但是两天过去了,我的帐号仍然显示是pending approval状态,于是这场打仗开始了。

第一回合
发了一封邮件到Dreamhost的支持信箱询问为什么还未开通服务,第二天回信到了。

Unfortunately, your account was denied due to supsected fraud.

昏倒,居然说涉嫌欺诈?简直是五雷轰顶啊。再次登录Dreamhost管理界面发现帐号已经被disable掉了。

第二回合
我质问说咋的了这是,我付了money,你们丫说我欺骗?

What? what’s this meaning?
I have payed USD 22.40 for 1 year service, and you said it’s fraud?

Dreamhost回信,说你的钱已经被refund了(还好),如果你认为这次禁用帐号是个错误的话,请把什么什么页面打印出来填好然后传真给我们。

Your Visa has been fully refunded. If you believe this disablement has
been in error. Please verify your identity by faxing us back the
following form:
http://www.dreamhost.com/fax/

We’re sorry for any inconviences and appreciate your patience.

第三回合
我说我无法传真,问他是否可以做点儿什么别的让我完成这次付款。

1. I’m in China, I can’t do international fax
2. I found my Current Balance is -$119.40 , have no any DreamHost Rewards, it should be $22.40 for my 1 year payment due to I have $97 promo code.
3. Can you enable my account and I’ll do a new payment with promo code
4. Or you can delete this WebID (kamusis), and i’ll register your service from the very beginning.

Dreamhost回信,语气强硬,说没有传真确认无法重新激活帐户,并且也不会删除那个帐户以便于我重新再创建一个。

The balance is without the promo code because we cancelled all of that
when we shut the account off.

Without the fax authorization, we won’t be able to re-enable your
account. Your credit card will be refunded automatically (if it was
charged) and we will simply leave the account closed.

第4回合
我说我就想用promo code注册他们的一年服务,到底有没有什么别的方法?

OK, I will leave that WebID to you guys, but can you delete the record of “wisky.org” from your databse? When I try to register a new WebID and register this domain name freely, it said there is a record in your system already, but if I register this domain directly with $7.9, it will be OK.

All I wanna do is just use a promo code to register your 1 year service and got “wisky.org” domain name freely. Can you help me???

Dreamhost回信,很不幸,如果你想重新注册一个帐户的话,那么你就必须选择另外一个域名。

I am sorry but you will also have to select a different domain if you are
starting a new account.

我FT,还有这样的事情,出离愤怒了,但是实际上我无计可施,回信的同时,也在考虑是不是找美国的朋友帮忙发个确认传真。

第5回合
我骂人了,并且表示我不玩了。

Holly shit! It’s unbelievable! OK, i’ll quit.

Dreamhost回信,意思是重申一遍,只有新用户才能用promo code,意思估计是就算给你激活了,你已经不是新用户,也就不能享受折扣了。

To add to what has already been said; promotion codes are for new
customers only.

Let us know if you have further questions though.

最后一个回合
我开始据理力争,且抒发胸臆。

I know “promotion codes are for new customers only”. It’s exactly the reason why I want to register a new user and use “wisky.org” domain.

I payed for it already with my VISA as a new customer, but you guys said it’s a fraud (I don’t know why! yes, you refunded it, but so what?). Then you disabled my account, now my account isn’t a new customer anymore, then you said “you cannot use promo code”. OK, I want to register a new user and use ” wisky.org”, again you said “you can’t, you have to choose another domain name”. These are all the things I met in your site. Does this make sense? If you were me, what do you think?

My question is, since “wisky.org” is free, why can’t I use it?

1. My VISA is mine, it is *NOT* a fraud!
2. I *CANNOT* fax to you because I’m living in China, out of USA! Do you know the meaning of “CANNOT”? I have no way to do a international fax.
3. I’m a new customer with a promo code from my friend which is your old customer!
4. I want “wisky.org” domain since I love this name!
5. I can pay you anytime if you want! $22.4, *NOT* $119.4

Dreamhost回信,哈哈,说他们又看了下,觉得是搞错了,一切服务立时开通,要我做的就是去完成付款。

Actually, after reviewing your account, it looks like you’re ok. I’ll
re-enable your account, and your promo code.

心中暗爽的同时,故作矜持且有礼貌地给他们回信说,俺已经付款啦,谢谢你们的耐心哦。

至此,这场小仗算是打完了,以老夫最终达到目的告终。

好了,上面这个故事告诉我们。
1。不要怕洋鬼子,跟他们搞,有希望赢的
2。Dreamhost是个好同志,实诚,来回来去地跟我较劲,不过满认真的。

友情提供
我的Promo Code是KAMUS,想申请Dreamhost服务的可以用这个打折号,这样本来一年需要$119.4的服务可以减掉$92的折扣,只需要$27.4,这还包括一个免费的域名注册,几乎相当于白送服务了。

26 thoughts on “跟Dreamhost打了一仗,赢了

  1. seay says:

    猪头哥哥就是猪头哥哥,
    我就是说嘛

    我和kamus最好了,哈哈

    记得给我开一个ftp账号,我经常有东西要放,找不到地方
    习习

  2. orion says:

    我实在不明白是个啥
    只知道,有个好东西

    还有,帅哥,貌似你的英文水平越来越长进了
    赞一个

  3. DreamhostFans says:

    Hello你好~我从google知道你也购买了Dreamhost的空间,怎么样,用着还不错吧,我也是哦~
    我这里为了方便大家,开通了一个phpmyfaq搭建的dreamhost使用和购买的faq系统,如果你在使用过程中有什么问题,可以先来看看哦~
    当然同时也欢迎你总结你在使用中的一些问题的解决方法,发送给我们~
    我们的网站地址是:http://faq.dreamhosters.com
    ~感谢光临哦~

Leave a Reply

Your email address will not be published. Required fields are marked *